New ShopMed24 supplier going through digital onboarding on a laptop

Become a ShopMed24 Supplier: The Complete Onboarding Guide

5 min reading time

Do you make or distribute medical products and want DACH-wide reach without building your own sales infrastructure? On ShopMed24, you reach hundreds of hospitals, practices, and care facilities. Here's how onboarding works.

What is ShopMed24 for suppliers?

ShopMed24 is a B2B marketplace for medical products focused on DACH (Germany, Austria, Switzerland). For you as a supplier, that means:

Direct access to B2B customers: hospitals, doctors' practices, nursing homes, pharmacies, medical supply stores
Your own seller dashboard: products, prices, inventory — all in your control
No fixed costs: just a 10% transaction fee — currently waived until February 2026 for the first 100 suppliers
Full pricing autonomy: you set your own prices, pack sizes, and shipping terms
Compliance support: we help with MDR compliance, ISO certification, and supplier evaluation

The concept is simple: you focus on the product — we take care of the platform, buyer acquisition, and compliance infrastructure.

Who can become a supplier?

We're looking for serious manufacturers and distributors across these categories:

Infusion and injection (syringes, cannulas, IV systems)
Wound care and dressings
Hygiene and disinfection
Diagnostics (thermometers, blood pressure monitors, pulse oximeters)
Practice and hospital supplies
Care aids and medical supply store products
Orthopaedic products
OR supplies and sterile goods
Specialty medical devices (Class I, IIa, IIb, III with proper documentation)

Requirements for supplier approval

Valid commercial register entry (HRB in Germany or equivalent in AT/CH)
ISO 13485 certification (for manufacturers of medical devices)
MDR-compliant product documentation (CE marking with correct scope)
EU registration or appointed EU authorized representative for non-EU manufacturers
Ability to deliver within DACH or EU-wide
Own tax ID and bank details

The 5-step onboarding process

Step 1: Sign up — 5 minutes

Go to seller.shopmed24.de and fill in the supplier registration form:

Company name and address
Contact person and details
Product categories
Tax ID and VAT ID
Choose a password

You'll receive an immediate confirmation email. Your account is active and you can log in.

Step 2: Complete your profile — 30 minutes

In the seller dashboard, add:

Company logo and description
Bank details for payouts
Shipping address and shipping terms
Returns policy
Delivery times and shipping costs

Step 3: Upload documents — 30 minutes

For verification, we need:

Commercial register extract (current, not older than 6 months)
ISO 13485 certificate (if manufacturer)
MDR conformity declarations for your main product categories
Business license or equivalent authorization
Tax verification (VAT ID confirmation)

The ShopMed24 team reviews your documents within 2-3 business days. During review, you can see the dashboard but can't activate products yet.

Step 4: Add products — time varies

After successful verification, we activate your account. You can now:

Add products individually via the dashboard
Or use CSV import (Excel template provided) to upload thousands of products at once
Add images, descriptions, technical datasheets
Set prices, pack sizes (VE), and order cartons (OK) yourself
Update stock levels (manually or via API)

Important: every product goes through a short quality check (title, images, compliance data) before becoming visible in the shop.

Step 5: Start selling — from day 1 after activation

Once your products are live, they're visible to all ShopMed24 buyers. Orders appear directly in your dashboard:

Email notification on every new order
Shipping labels and invoices automated
Submit tracking number
Payout after shipping, 14-day payment terms

What does ShopMed24 cost for suppliers?

Our pricing model is intentionally simple:

No setup fee
No monthly base fee
No listing fee per product
10% transaction fee on every sold item (covers platform use, compliance support, payment processing)

Special offer for early movers: the first 100 suppliers receive special terms until February 2026. Details directly in the onboarding call.

Frequently asked supplier questions

What happens if my verification is declined?

You'll receive a concrete reason and guidance on how to fix it. The most common reasons: incomplete MDR documentation, missing ISO certification, expired commercial register extracts. With resubmitted documents, re-review is always possible.

How do I reach technical support?

Via the dashboard, email (info@shopmed24.de), or phone. Supplier support is part of our service package — no extra fees.

Who is my contractual partner?

Med24 GmbH, registered in the Hanover Commercial Register (HRB 228844). We're the legal platform — buyers conclude individual purchase contracts directly with you.

What happens with customer complaints?

Complaints come through the dashboard. You communicate directly with the buyer (or we mediate for complex cases). For valid complaints, you handle the refund or replacement as defined in your own returns policy.

Am I locked into ShopMed24 exclusively?

No. You can sell on your own website, other platforms, or traditional sales channels in parallel. ShopMed24 is an additional sales channel, not an exclusive contract.

Why join now?

The DACH market for B2B medical procurement is digitalizing right now. Early suppliers benefit from:

Actively boosted visibility in the early categories
Special terms for the first 100 suppliers (10% until February 2026)
Direct contact with the ShopMed24 team for assortment optimization
Co-shaping the platform roadmap (feedback is taken seriously)

Your next steps

1. Register for free at seller.shopmed24.de

2. Complete your profile and upload documents

3. Verification within 2-3 business days

4. Add products and start selling

Questions before registration: info@shopmed24.de — we reply within one business day.

→ Become a ShopMed24 supplier now