Frequently Asked Questions
Answers to the most common questions about purchasing, delivery, suppliers and accounts on ShopMed24.
Account & Registration
Who can purchase on ShopMed24?
ShopMed24 is a B2B marketplace for professional healthcare buyers: medical practices, clinics, hospitals, medical care centers, and healthcare and nursing organizations across Germany, Austria, and Switzerland.
How do I register as a buyer?
Click Create Account in the top menu. You will receive a confirmation email. Once verified, you can view B2B pricing and place orders.
How do I become a supplier on ShopMed24?
Register on our supplier portal. You will receive a confirmation email. Our team then reviews your business — this usually takes 1–2 business days. Once approved, you can list your products.
Is registration free?
Yes. Registration as a buyer or supplier is free. Suppliers only pay a transaction fee on successfully completed sales.
Orders & Delivery
How long does delivery take?
Delivery times by region:
- Express 24-72h (DACH) — free from €500 order value, otherwise €9.90 shipping
- Europe-wide 3-5 days (EU) — on request
- Pallet / Bulk — on request
Exact delivery times and shipping costs are shown on each product page under "Shipping & Returns".
Which countries does ShopMed24 deliver to?
We deliver across the DACH region (Germany, Austria, Switzerland) and EU-wide. Shipping and delivery are handled by the respective supplier.
Is there a minimum order quantity?
Minimum order quantities can vary by product and supplier. The respective packaging unit (PU) and order quantity are displayed on each product page.
Products & Suppliers
How are suppliers on ShopMed24 verified?
Every supplier undergoes a review by our team before being activated on the platform. We verify business information, registration documents, and suitability as a supplier of medical products. A complete overview of all active suppliers is available on our Suppliers page.
Are the products MDR-compliant?
Medical products on ShopMed24 are provided by the respective suppliers. For full specifications, certifications and compliance details, please refer to the manufacturer documentation and product details on each product page.
How do I find a specific product?
Use the search bar at the top of the site (search by product name, SKU, brand or manufacturer). If you cannot find a specific product, you can submit a sourcing request to our team.
Payment & Invoicing
Which payment methods are accepted?
We accept credit cards (Visa, Mastercard), PayPal, SEPA Direct Debit and Klarna for B2B purchases. Available payment options are shown at checkout.
Do I receive a tax invoice with VAT?
Yes. Every order is accompanied by a proper invoice showing German VAT (or reverse charge for B2B orders to other EU countries with a valid VAT ID).
Returns & Support
Can I return products?
15-day return policy for unused goods in original packaging. Return shipping for quality defects is reimbursed. For hygiene reasons, opened packages cannot be returned.
How do I contact support?
You can reach our team via the contact form or by phone at our call center: +49 511 936 211 84.
Your question not listed? Send us a message via the contact form or call us — our team usually replies within 1 business day.