T&C – B2B Customers

Terms and Conditions (T&C) – Platform Customers

Version 1.0 from 15.10.2025

§ 1 General

These Terms and Conditions (T&C) are the binding rules between Med24 GmbH, represented by the managing director Kamil Bakhshaliyev,
Am Brabrinke 14, 30519 Hannover, Phone: +49 511 936 211 84, Email: info@shopmed24.de (hereinafter referred to as the “Platform Operator”)
and the customers (hereinafter referred to as “Customers”) when using the platform Shopmed24.de (hereinafter referred to as the “Platform”).

The Platform Operator provides a brokerage platform on which providers (“Providers”) offer goods for sale and Customers can purchase them. Providers and Customers are collectively referred to as “Users.”

These T&C apply exclusively to Customers when using the Platform. Customers may be either consumers (§ 13 BGB) or entrepreneurs (§ 14 BGB).

Separate T&C apply to the use of the Platform by Providers.

Deviating, conflicting, or supplementary terms and conditions of Customers only become part of the contract if the Platform Operator has expressly agreed to their validity.

The Platform Operator reserves the right to refuse the conclusion of a contract, particularly in the event of conflicts of interest or other legal reasons.

§ 2 Registration and Procedure

To use the Platform, registration with a current email address and a personal password is required. After registration, the Platform Operator sends an activation link via email. The Platform can be used after clicking the link. Registration is free of charge.

Each Customer may only create one profile. Sharing with third parties is not permitted. Customers must ensure the confidentiality of their access data. In the event of misuse or suspicion of misuse, this must be reported to the Platform Operator immediately. The Platform Operator may suspend accounts temporarily or permanently.

The Platform Operator does not check every profile before activation but reserves the right to review profiles. Profiles may be rejected if information is insufficient, unreliable, or illegal. The Platform Operator provides no guarantee for the information given by Providers.

After activation, Customers can view Providers’ profiles and listings and conclude contracts. The Platform Operator is not involved in these contracts and assumes no liability for the content or success of the offers.

§ 3 Profile

Parts of the Customer’s information are visible to other users.

Profiles are only visible to registered users.

The Platform Operator may forward personal data if the Customer has given their consent. Forwarding only occurs for the purpose stated in the consent.

§ 4 Duration and Termination of the User Agreement

The contract is concluded for an indefinite period.

The contract may be terminated at any time by either party without notice, in writing or text form (e.g., email).

The right to extraordinary termination for good cause remains unaffected, especially in the event of breaches of essential contractual obligations despite written warning.

Upon termination of the contract, all rights and obligations expire, unless they are explicitly intended to continue beyond the end of the contract.

Personal data will be archived and deleted no later than six months after termination, unless the Platform Operator is required to retain it by law or for enforcing claims.

Upon termination, the Customer’s access ends, and username and password are blocked.

§ 5 Brokerage Activity

The Platform Operator does not provide its own services but only mediates contacts between Customers and Providers. There is no entitlement to successful mediation or a specific number of contracts.

The Platform Operator is not responsible for the content of Providers’ offers. Contracts are concluded exclusively between Customers and Providers. Claims arising from or in connection with the offers must be asserted directly against the Provider.

§ 6 License for User Content

Customers grant the Platform Operator a non-exclusive, worldwide license to store, host, reproduce, edit, transmit, and make their content accessible to third parties for the purpose of providing the services under the agreement.

Customers warrant that they hold all rights to the content uploaded or have the appropriate licenses to grant the Platform Operator the rights under this clause.

§ 7 Obligations of the Platform Operator

Services are subject to continuous development. The Platform Operator may restrict or suspend services temporarily or permanently. Changes will be communicated with reasonable notice.

No liability for data loss due to technical malfunctions.

Platform availability: 98 % on an annual average (excluding announced maintenance or unforeseen interruptions).

The Platform Operator may restrict or expand the functionality of the Platform at any time.

§ 8 Obligations of Users

Users are prohibited from:

Using the Platform for purposes other than personal/professional purposes without explicit consent,
Introducing viruses, trojans, malware, or other harmful code,
Hacking or manipulating the software,
Using automated scripts or partially automated processes,
Circumventing security features,
Renting, sublicensing, or otherwise providing accounts to third parties without express permission.

The Platform Operator may suspend users in case of violations. There is no obligation to monitor users’ activities, and the Platform Operator is not liable for any resulting damages.

§ 9 Liability

No responsibility for delivered data, advertisement texts, or storage media.

Liability according to applicable legal provisions.

Liability for intent and gross negligence as provided by law.

Liability for breach of cardinal obligations is limited to foreseeable, typical damages.

Liability for injury to life, body, health, or under the Product Liability Act remains unaffected.

Liability limitations apply to employees, agents, and vicarious agents.

§ 10 Confidentiality

Customers are obliged to maintain confidentiality regarding all business information, including provider data, received during the contractual relationship, both during and after the term of the contract.

§ 11 Copyrights

The Platform Operator holds the copyrights to all images, films, and texts published by it. Use is only permitted with consent.

§ 12 Data Protection

The Platform Operator may process, store, and share Customer data as necessary to execute the contract or as required by law.

Further information on data protection can be found in the Platform Operator’s privacy policy at https://shopmed24.de/policies/privacy-policy.

§ 13 Dispute Resolution, Applicable Law, and Jurisdiction

The Platform Operator does not participate in dispute resolution before a consumer arbitration board.

German law applies, excluding the UN Sales Convention.

If the Customer is a merchant, the exclusive place of jurisdiction is the Platform Operator’s registered office. For other cases, the applicable statutory provisions apply.

Disclaimer: We are responsible for the content of our website in accordance with the provisions of general law. All content is created with due care and to the best of our knowledge.

Insofar as we refer to third-party websites on our Internet pages by means of hyperlinks, we cannot guarantee that the linked content is always up-to-date, correct, or complete, as this content is outside our area of responsibility and we have no influence on its future design.

If you consider any content to be in breach of applicable law or inappropriate, please let us know.

The European Commission provides a European online dispute resolution platform ("ODR platform"). The ODR platform is available online at:
http://ec.europa.eu/consumers/odr/

We are neither willing nor obliged to participate in out-of-court arbitration proceedings before a consumer arbitration board.

München, 24.10.2025
Recht 24/7 Schröder Rechtsanwaltsgesellschaft mbH

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