General Terms and Conditions (GTC)

Platform – Providers

Version 2.0 dated 24.10.2025

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§ 1 General Provisions

These General Terms and Conditions (GTC) govern the contractual relationship between

Med24 GmbH, represented by the Managing Director Kamil Bakhshaliyev,
Am Brabrinke 14, 30519 Hanover,
Phone: +49 511 936 211 84,
Email: info@shopmed24.de
(hereinafter referred to as “Platform Operator”)

and the providers (hereinafter referred to as “Provider”) when using the platform Shopmed24.de (hereinafter referred to as “Platform”).

The Platform Operator provides an intermediary platform on which Providers may offer goods for sale and customers (hereinafter referred to as “Customers”) may purchase them. Providers and Customers are hereinafter collectively referred to as “Users”.

These GTC apply exclusively to Providers as entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) when using the Platform.

Separate GTC apply to Customers.

These GTC apply exclusively. Deviating, conflicting or supplementary terms and conditions of the Providers shall only become part of the contract if the Platform Operator has expressly agreed to their validity.

The Platform Operator reserves the right to refuse the conclusion of a contract if there are important reasons to do so, in particular in the event of conflicts of interest or other legal or statutory obstacles.

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§ 2 Registration and Procedure

Use of the Platform requires registration with a current email address and a personal password.
After registration, the Provider will receive an email containing an activation link. The Platform may be used after clicking the link.
Registration is free of charge.

Each Provider may create only one profile. Transfer to third parties is prohibited.
Providers are obliged to treat their access data confidentially. In the event of misuse or suspected misuse, the Platform Operator must be informed immediately.
The Platform Operator is entitled to block accounts temporarily or permanently.

After activation, a public profile may be created.
All information must be complete and truthful.
In the event of culpably false or misleading information, the Provider shall be liable for any resulting damages and shall indemnify the Platform Operator against third-party claims.

Only companies with registered offices in Germany or another European country may register.
The Provider must:

have the necessary licenses

provide a valid business address

provide complete contact details (company name, address, telephone number, email address, if applicable VAT ID number)

Changes must be communicated without delay.
The Platform Operator shall not be liable for damages resulting from incorrect information.

Not all profiles are automatically reviewed. The Platform Operator may request evidence and reject profiles, in particular if:

content does not correspond to the Platform

information is not sufficiently substantiated

legal provisions or third-party rights are violated

After activation, Providers may publish advertisements.
Contracts are concluded exclusively between the Provider and the Customer.
The Platform Operator is not a party to such contracts and assumes no liability in this respect.

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§ 3 Profile

Parts of the profile information are visible to other Users.

Profiles are only accessible to registered Users.

Personal data will only be shared with consent and for a specific purpose.

Providers are responsible for the legal admissibility of their content and shall indemnify the Platform Operator against third-party claims.

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§ 4 Transaction Fee and Payouts

For each successful transaction, the Platform Operator charges a fee of 10% of the transaction value plus statutory VAT.

A transaction is deemed successful when the agreed service has been fully provided and accepted by the Customer.

If the Customer’s payment is processed via the Platform’s payment system, the Platform Operator is entitled to deduct the transaction fee directly from the received amount. The remaining amount will then be paid out to the Provider.

The payout to the Provider shall be made to the bank account provided by the Provider or via the payment method offered on the Platform. A prerequisite for payout is that all information required for billing is complete and correct.

If payment is made outside the Platform, the Provider is obliged to pay the incurred transaction fee to the Platform Operator.

Transaction fees are billed monthly. The Platform Operator shall provide the Provider with a detailed statement.

Invoices must be paid within 14 days of receipt.

In the event of default, the Platform Operator is entitled to charge statutory default interest.

The Platform Operator reserves the right to adjust the amount of the transaction fees. Changes will be communicated in text form at least 14 days before they take effect.

The Provider is entitled to terminate the contract within 14 days of receiving notice of the change if the Provider does not agree to the adjustment.

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§ 5 Term and Termination

The contract is concluded for an indefinite period with a minimum term of one month.

Afterwards, termination is possible at any time without notice in written or text form.

The right to extraordinary termination for good cause remains unaffected.

Payment claims that have already arisen shall remain unaffected.

A final statement will be issued after termination of the contract.

Personal data will be archived and permanently deleted no later than six months after termination of the contract, unless statutory retention obligations exist.

Upon termination becoming effective, access will be blocked.

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§ 6 Intermediation Activity

The Platform Operator does not provide its own services.
There is no entitlement to successful intermediation.

Contracts are concluded exclusively between the Provider and the Customer.
Claims must be asserted directly against the Provider.

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§ 7 Shipping, Delivery Times and Returns

Shipping and packaging are carried out exclusively by the Provider.
The Provider bears responsibility until delivery to the Customer.

Delivery time within Germany: generally 1–3 working days (unless otherwise stated).
Shipping to other European countries is possible.
Delays must be communicated without delay.

In the event of defective or incorrect goods, the Provider shall bear the return costs.
Returns must be processed within 14 days after receipt of the goods.
The Platform Operator assumes no liability in this respect.

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§ 8 License for Provider Content

Providers grant the Platform Operator a non-exclusive, geographically unlimited license for the duration of the contract to use their content (storage, reproduction, technical processing, publication within the scope of the contractual purpose).

Providers warrant that they hold all necessary rights.

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§ 9 Obligations of the Platform Operator

Services may be further developed or modified.

No liability for data loss due to technical disruptions.

Availability: 98% annual average (excluding maintenance and force majeure).

The scope of functions may be adjusted.

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§ 10 Obligations of Users

In particular, it is prohibited to:

introduce malicious code

manipulate or hack the Platform

use automated scripts

circumvent security functions

rent out accounts or make them available to third parties

In the event of violations, accounts may be blocked.

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§ 11 Liability

No responsibility for delivered data material.

Liability in accordance with statutory provisions in cases of intent and gross negligence.

In the event of breach of cardinal obligations, liability is limited to foreseeable, typical damage.

Unaffected are damages resulting from injury to life, body or health and under the Product Liability Act.

Limitations of liability also apply to employees and vicarious agents.

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§ 12 Confidentiality

Providers are obliged to maintain confidentiality regarding all information received in the course of the intermediation, even after termination of the contract.

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§ 13 Copyright

Copyrights to platform content are held by the Platform Operator.

Provider content remains with the Provider; however, a right of use for platform operation and promotion is granted.

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§ 14 Data Protection

Data processing takes place insofar as this is necessary for the performance of the contract.

Further information can be found in the privacy policy at
https://shopmed24.de/policies/privacy-policy

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§ 15 Applicable Law and Jurisdiction

German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

If the Provider is a merchant, the place of jurisdiction shall be the registered office of the Platform Operator.

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