FAQs
1. Who can use ShopMed24.de?
ShopMed24.de is designed exclusively for professional and business customers, including:
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Clinics & hospitals
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Medical practices
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Pharmacies
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Healthcare distributors & wholesalers
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Licensed healthcare companies
All sellers on the platform must be licensed and compliant with applicable regulations.
2. Marketplace Model & Compliance
Is ShopMed24 a seller or a platform?
ShopMed24.de operates as a B2B marketplace platform.
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Products are sold by licensed third-party suppliers
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ShopMed24 provides the digital infrastructure, procurement workflows and transaction processing
This platform model enables scalability and network effects without acting as a direct distributor.
Who is responsible for certifications and compliance?
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Suppliers are responsible for product certifications, regulatory compliance and licensing
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ShopMed24.de ensures that only verified, licensed sellers can operate on the platform
This model allows compliant market access while remaining asset-light and scalable.
3. Orders & Payments (B2B)
How does ordering work?
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Business customers select products from verified suppliers
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Orders are placed through the digital procurement system
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Payment is processed securely. Shopmed24 handles transactions & payments.
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Supplier handles fulfillment and shipping
What payment methods are supported?
We support business-grade payment methods, including:
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Credit cards (Visa, MasterCard, American Express)
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PayPal
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Instant bank transfer
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Klarna (where applicable for B2B)
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Additional payment options depending on region and supplier
Can orders be modified or canceled?
Orders can be modified or canceled prior to shipment, subject to supplier policies.
Support is available via: support@shopmed24.com
4. Shipping & Logistics
How long does delivery take?
Delivery times depend on the supplier and destination:
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Germany: typically 1–3 business days
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Europe: typically 3–5 business days
How are shipping costs calculated?
Shipping costs are determined by:
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Supplier
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Destination country
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Order volume
All costs are transparently displayed before checkout.
Is order tracking available?
Yes. Once shipped, buyers receive tracking information directly via email or their dashboard.
5. Returns & Issue Resolution
How do returns work in B2B?
Returns are handled according to:
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Supplier return policies
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Applicable B2B regulations
ShopMed24.de facilitates communication and resolution between buyer and supplier.
What if products arrive damaged or defective?
In case of damaged or defective goods:
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Buyers contact support immediately
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A replacement or refund process is initiated with the supplier
6. Customer Support
How can businesses contact support?
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Email: info@shopmed24.com
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Phone: +49 151 6 459 69 86
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Digital support channels: available via the platform
Support availability
Our support infrastructure is designed for continuous B2B operations, with extended availability for professional customers.
7. Security & Data Protection
Is business data secure?
Yes. ShopMed24.de operates in full compliance with GDPR and European data protection standards.
Are payment details stored?
No. All payments are processed through certified payment providers.
ShopMed24.de does not store sensitive payment information.
8. Trust, Compliance & Certifications
Does ShopMed24 require CE, MDR or other certifications?
ShopMed24.de operates as a B2B marketplace platform.
All medical devices and regulated healthcare products must be offered by licensed suppliers who are responsible for:
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CE marking (where applicable)
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Compliance with EU MDR (EU 2017/745)
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All required regulatory approvals and documentation
ShopMed24 provides the digital infrastructure and supplier verification but does not act as a manufacturer or distributor.
Who is responsible for regulatory compliance?
Regulatory and product compliance is the sole responsibility of the supplier.
ShopMed24.de verifies suppliers and ensures transparency, while enabling compliant access to the European B2B healthcare market.
9. Supplier Onboarding & Marketplace Model
How can suppliers join ShopMed24.de?
Suppliers can register directly on the platform and apply for onboarding.
The onboarding process includes:
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Company registration
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Submission of license and company details
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Verification and compliance review
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Product listing activation
Is supplier registration free?
Yes.
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Supplier registration: Free
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Product listings: Free
There are no upfront or monthly fees during the early stage.
How does the commission model work?
ShopMed24.de charges a commission only on successful transactions.
There are no fixed costs for suppliers—fees apply only when sales are generated.
What are the benefits for suppliers?
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Access to professional healthcare buyers across Europe
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Additional digital sales channel
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No upfront costs
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Scalable marketplace exposure
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Network-effect driven growth
10. Partners & Investors
Does ShopMed24.de work with partners?
Yes. ShopMed24.de collaborates with:
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Healthcare manufacturers and distributors
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Logistics and technology partners
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Strategic procurement partners
How can investors contact ShopMed24?
For investment inquiries, please contact:
11. How does ShopMed24 work for B2B?
ShopMed24.de connects European medical device and healthcare suppliers with verified professional buyers through a centralized B2B marketplace.
1. Registration
Healthcare professionals, institutions, and suppliers register on the platform.
All users are onboarded as business customers.
2. Verification
All buyers and suppliers undergo a thorough verification process to ensure a trusted and compliant B2B environment.
3. Ordering & Comparison
Buyers can compare products from multiple suppliers, review pricing and availability, and place orders through a single digital procurement platform.
4. Fulfillment
Suppliers ship products directly to the buyer.
ShopMed24 provides the digital infrastructure while fulfillment and product responsibility remain with the supplier.
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